Botron will happily issue an RMA for equipment defective on arrival (DOA). You must first request a Return Merchandise Authorization (RMA) Form from our RMA department. Once you have filled this out in entirety please send the form back to obtain your RMA number.
RMA Department:
Botron Company Inc.
Phoenix Az, 85027
Phone: +1-623-582-6700
Fax: +1-623-582-6776
email: rma@botron.com
Standard Replacement
Once you have completed the request for RMA and have received an RMA number from our Botron Service Agent you may then send the equipment back to Botron.
Upon receipt of the defective product, Botron will, at its discretion, either repair or replace the product and ship it back to you. Subject to availability, the replacement product will be shipped within 1-3 business days following repair of the defective product.
Warranty Replacement
All equipment is subject to Botron’s standard warranty policy. Please see the warranty terms and conditions of the equipment for more information.
Once you have completed the request for RMA and have received an RMA number from our RMA department you may then send the equipment back to Botron.
Warrantied equipment, upon receipt, is subject to inspection for damage as a result of accident, abuse, misuse, natural or personal disaster, or any unauthorized disassemble, repair or modification. Once the inspection is completed with no conditional impairments such as the above listed, Botron will, at its discretion, repair or replace the equipment and ship it back to you within 1-3 business days of completion.
Calibration
Once you have completed the request for RMA and have received an RMA number from our RMA department you may then send the equipment back to Botron.
Upon receipt of the device, subject to inspection, If it is determined there is no mechanical damage impairing calibration, Botron will Calibrate the device. Once completed we will send the device back with new certification.
If it is determined that repairs are needed to calibrate the device, Botron will contact you with an invoice for the repairs. Once fees are paid, Botron will make the repairs necessary, calibrate the device and send it back with new certification.
Cross Shipment
In the event the replacement product is needed immediately, a Cross Shipment option is available. Botron reserves the right to accept or decline cross shipment availability.
Requesting this option implies that you, the customer, has the defective part and will ship them back to Botron within 10 calendar days of receipt of the replacement product.
As the customer, you will be asked to secure the replacement product by providing a credit card. There will be a 10-day hold or charge placed on the card equal to the list price of the item being shipped. In the event the product is unable to be returned on or before the due date, the credit card will be charged for the non-returned product. Once the defective product is returned, a credit or refund will be issued within 3 business days of receipt, subject to inspection. Subject to availability, Botron will ship product within 1-3 days the RMA is generated, unless emergency shipment is requested.
After Obtaining an RMA Number
After obtaining an RMA number from Botron, you must send the equipment – freight prepaid – to Botron Company, Inc. The Botron RMA number must be prominently displayed on the outside of your package. If you send your equipment to Botron without the RMA number prominently displayed on the outside of the package, it will be returned to you unopened.
Please use a shipping company that can demonstrate proof of delivery. Botron does not accept responsibility for any lost shipments unless proof of delivery to Botron is provided.
Please note:
Return shipment address is listed on the RMA form.
Equipment shipped to Botron must be properly packaged to prevent loss or damage in transit.
Shipping your RMA to Botron using regular mailing envelopes is not acceptable, as they do not protect the product from damage during shipping.
Botron will not repair or replace a module that is shipped in such a way that the product is not properly protected.
Botron will not accept any product that has been damaged as a result of accident, abuse, misuse, natural or personal disaster, or any unauthorized disassemble, repair or modification.
RMA ID Reader Request For ELITE Test Systems
The purchase of ELITE Test Equipment may require customer supplied goods to be sent to Botron; such as ID readers and ID cards.
In this event we issue an ID Reader Request Form, you will need to complete the form and submit it to your Botron service agent. You will also need to include a copy of the completed form in your shipment package. Please refer to “After Obtaining an RMA Number” for our policy on shipping goods to Botron.
We will issue an RMA number once the form has been returned and approved. Upon approval, an RMA number will be issued to you including confirmation to authorize the shipment of goods to Botron.
In some cases, Botron may need extended time to properly inspect the ID cards and or reader. A Botron Service Agent will notify you if more time is needed. Botron cannot guarantee that all ID cards and readers work with ELITE Test Equipment.